FAQ

You can access the product group you want from the menu option at the top of the page. You can also reach the product from the search field by product name or code.

You can see your orders on the My Account > Orders page.

When you add a product to your cart, the product is not reserved for you and can be purchased by different customers unless the purchase is made.

After logging in or entering shopping information without membership;
Add the product (s) you want to buy to your cart.
You can see the products you have added to your cart from the Go to Cart button.
Click “Buy” to complete your order.
On the opened page, add your delivery and invoice address information, select and click “continue” button.
You can make your payment by selecting one of the payment options “Cash on Delivery, PayPal or Card Payment”.
In your credit card selection; You can enter your card details in desired fields and complete your transaction with 3D secure payment method.

You can cancel your orders before they are delivered to the cargo. You can cancel your order by calling our customer service at +974-44358771 or sending your request from the contact form. If your order has been delivered to cargo, cancellation cannot be made, but we can initiate a refund after the product is delivered to you.

On the day you create a cancellation request, a refund will be made to your bank according to your payment option. Reflection of your payment to your account may vary according to the processing time of banks. Average 3 working days.

You can make your payments by Credit Card or Cash on Delivery.

High security standards apply to all purchases you make from our website. Thanks to SSL Security Certificate you can shop freely on our site without risking your security.

Orders made from our site will be shipped within 3 business days at the latest. This period may take up to 5 working days for collection items. Public holidays and weekend holidays are excluded from working days.

Any details regarding the delivery charge will be present on the final page of the payment.

You can change the color or size of the same product within 14 days after you receive the product you ordered. When you send the product to our exchange address with the invoice, your transaction is completed. Contact us at +97444358771

You can exchange the product you bought from our online site with the product you want in our stores with your invoice. If the product you want to change is more expensive, your payment is received by the store. If the product is cheaper, no refunds, complementary products are recommended.

You can return the items within 14 days after you receive the delivery.

You can send your product to our return address with Domestic Shipping within 14 days after the product reaches you. You must also indicate the reason for the return on the invoice. To accept your return, the product must be unused and the security label must not be torn off. Otherwise, your products cannot be returned.

Refund of products received from our online site is only returned to our online store.

If the original packaging of the products is not damaged, unused, unmodified and the security label on the product has not been removed, you can send it to us with your invoice within 14 days.