FAQ

Frequently Asked Questions

MEMBERSHIP

Can I shop without a member?

When you fill in your name, surname, e-mail address and phone number on the unsigned shopping form, you can shop without membership.

How can I become a member?

You can become a member by filling out the membership form information from the ol Sign up ”option by clicking the member login icon on the homepage.

Is it paid to be a member? How can I update my account?

Membership to www.jawaherjewellery.com is free of charge. Your account will be updated when you fill in the fields you want to update from My Account> My Personal Information tab and click “save” button.

I forgot my password, what should I do?

Member login page, click on the ” Lost your password?”, enter your username or email address and you will receive instructions to reset your password on your registered email address.

ORDER

How can I find the product I want?

You can access the product group you want from the menu option at the top of the page. You can also reach the product from the search field by product name or code.

Where can I see my orders?

You can see your orders on the My Account > Orders page.

When I add products to the cart, is it reserved?

When you add a product to your cart, the product is not reserved for you and can be purchased by different customers unless the purchase is made.

How can I place an order?

After logging in or entering shopping information without membership;
Add the product (s) you want to buy to your cart.
You can see the products you have added to your cart from the Go to Cart button.
Click “Buy” to complete your order.
On the opened page, add your delivery and invoice address information, select and click “continue” button.
You can make your payment by selecting one of the payment options “Cash on Delivery, PayPal or Card Payment”.
In your credit card selection; You can enter your card details in desired fields and complete your transaction with 3D secure payment method.

How can I cancel the product I purchased?

You can cancel your orders before they are delivered to the cargo. You can cancel your order by calling our customer service at +974-44358771 or sending your request from the contact form. If your order has been delivered to cargo, cancellation cannot be made, but we can initiate a refund after the product is delivered to you.

I canceled my order, when and how will I get refund?

On the day you create a cancellation request, a refund will be made to your bank according to your payment option. Reflection of your payment to your account may vary according to the processing time of banks. Average 3 working days.

PAYMENT

What are your payment options?

You can make your payments by PayPal, Credit Card or Cash on Delivery.

Is it safe to shop with a credit card?

High security standards apply to all purchases you make from our website. Thanks to SSL Security Certificate you can shop freely on our site without risking your security.

When will the refund arrive?

The amount you will receive after a product refund or cancellation is refunded to your credit card. After payment, you will be notified by e-mail and sms. Refund time of the refund to your card account may vary according to your bank. Average 3 working days.

DELIVERY

When will my order be shipped?

Orders made from our site will be shipped within 3 business days at the latest. This period may take up to 5 working days for collection items. Public holidays and weekend holidays are excluded from working days.

Is it safe to shop with a credit card?

Any details regarding the delivery charge will be present on the final page of the payment.

RETURN AND EXCHANGE

Can I change the product I purchased?

You can change the color or size of the same product within 14 days after you receive the product you ordered. When you send the product to our exchange address with the invoice, your transaction is completed. Contact us at +97444358771

Can I make changes from your stores?

You can exchange the product you bought from our online site with the product you want in our stores with your invoice. If the product you want to change is more expensive, your payment is received by the store. If the product is cheaper, no refunds, complementary products are recommended.

How long is the return period?

You can return the items within 14 days after you receive the delivery.

How do I return the product I purchased?

You can send your product to our return address with Domestic Shipping within 14 days after the product reaches you. You must also indicate the reason for the return on the invoice. To accept your return, the product must be unused and the security label must not be torn off. Otherwise, your products cannot be returned.

Can I make a refund from the store?

Refund of products received from our online site is only returned to our online store.

What are the return terms?

If the original packaging of the products is not damaged, unused, unmodified and the security label on the product has not been removed, you can send it to us with your invoice within 14 days.

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